On July 5, 2009, I found a website, Nash Bridal Shop, that carried the keepsake cake boxes that I give away as a part of my wedding reception services. The company from which I had previously purchased the boxes had discontinued them and I needed a new supplier. I contacted Kevin Nash through his website: www.nashbridalshop.com, which was a yahoo.com store, and asked if he had 20 of the boxes. He replied via email that he did have them, so I ordered and paid for 20 boxes @ $13.60 each using PayPal through his website. I finally received 7 boxes. After I contacted Mr. Nash via email, he replied that he was out of the boxes, but had another source and would rush the other 13 boxes. That was on August 17, 2009. That was the last that I heard from Kevin Nash, and I have never received any more of the cake boxes. I contacted PayPal and opened a dispute, requesting a refund of $176.80 for the 13 cake boxes that I had never received; however, after waiting 3 weeks for a response from Nash to no avail, I contacted PayPal to have them resolve the issue of the stolen money. After a 15 minute investigation, I was told that they would do nothing because I had received a partial shipment and it was just my word against his that I never received the rest of the cake boxes (so much for the highly touted PayPal guarantee!!!). I called and spoke to the PayPal customer service person and told him that I had every email from Kevin Nash, including the final one, and that they had to know that the man didn’t even bother to respond to the dispute so he had to be of questionable character. The customer service rep agreed to call Kevin Nash and speak with him, but he did not reach him. He told me that he left Mr. Nash a message, but of course, I have gotten nothing–no more cake boxes, no refund–and I want to make sure that no one else is victimized by this thief. How does one get out the word to beware of internet stores that take people’s money and never deliver? Mine is a very small business and that $176.80 would have paid for part of my electric bill in September. This kind of fraud is a real hardship to the unsuspecting consumer. I really believed that I would be covered by using PayPal. And by the way, the customer service guy at PayPal told me to contact my credit card company to dispute the charge, but my PayPal account is tied to my “confirmed” bank account, not a credit card, so that was not an option. Funny thing, I used to have my PayPal account backed by a credit card, but PayPal just kept insisting that they needed me to back it up with my bank account info. I guess now I know why!
This post was submitted by Patricia Black.
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