Comments on: NorthBay Electronics Fraud

By: Insider

Insider — Sat, 17 Oct 2009 00:49:29 +0000

Beware of the positive posts, these are all posted by employees and friends of Wayne!!!!!!!!!!!!!!!!!!!!!!!!!!!!

By: adam

adam — Sun, 06 Sep 2009 06:33:25 +0000

yep i am agree with all this guys,got be a carefull, i send them yesterday and and i call them later and they told me something is wrong with it which i can’t remember and they were gona charge me extra more money “oh god. don’t send them your iphone careeeeeeeeeefulllllll so i am waiting for my iphone

By: Sarah Porter

Sarah Porter — Tue, 25 Aug 2009 20:44:04 +0000

I am in the same boat as everyone else. Its been 2 months and 3 emails have came from north bay. I have asked is my phone fixable and they never answer the question.

I have opened 3 cases…
1.) http://www.bbb.org
2.) https://complaint.ic3.gov/ctf.aspx
3.) https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

After I leave work I am contacting their local Sheriff’s office to file a crime. I say crime because I have asked for them to return my phone (NOT REPAIRED) since they have taken this long. The agreement was for the company to look at my phone and to see if it was fixable if it was they would contact me and let me know how much it would be.

This never happened. Let me assure you that I have emailed and called over 50 times and still nothing. Wayne if you see this I would like to answer your pre-emptive advice about emailing you at repairs@nortbayelectronics.com with this statement.

“I HAVE EMAILED YOU! you do not reply to my emails nor my questions. You do not answer your phones. I have called from 9am – 5pm EST today and not once have you picked up.”

So lets drop this little act of the “concerned owner”. I also just like to state that I am not looking for a free fix. At this point of horrible service I want my phone back fixed or not. I at no time whatsoever stated that I wanted my phone to be fixed without any regards to cost or price. You were SUPPOSED to call me with the cost and details which never happened.

To everyone who got your phones back after 100’s of emails and whining on this website. SO what.. That’s great but you should not have to threaten / open cases with the bbb etc to get what would seem like an normal legitimate customer service.

Wayne I emailed you today my phone number: Call me since you don’t read your emails from me. I want my phone and I want it now.

Sarah Porter

By: Ben

Ben — Tue, 04 Aug 2009 01:05:06 +0000

Mario R.

Why not post the Fedex tracking history for the return phone shipment just so that we will know you’re not a shill for NBE.

By: Mario R.

Mario R. — Thu, 04 Jun 2009 06:03:29 +0000

So I’ve been reading all there terrible post after i sent my iphone to these guys and started to worry that my phone was long gone. My phone was away for 2 weeks already and they did tell me that it like 2-3 business days and it’ll be sent back to me within that time frame. I called them a couple of times and couldn’t get in touch with these guys then i got a call from them and they told me that it was sent back to me already and the next day i got my phone back. I was so relieved and for other people that are having problems with these guys i think they got things straightened out because i got my iphone back. Anybody can email me at jongrillon@gmail.com if you like. I live in Hawaii and really happy that my phone is back to me in working order.
Mario R.

By: william

william — Sun, 24 May 2009 22:24:14 +0000

Anyone who has dropped their iPhone into a pool of water (a/k/a the toilet) knows that NOTHING works to fix it yourself!!! So, I was SOOO relieved when the guys at NorthBay were able to fix my phone. At first, there were some issues with lack of communication, but after just one complaint, they always returned my calls and emails. They have even hired new/more staff to keep up with their popularity and to better communicate with their customers. When my phone was first returned to me, everything worked except I couldn’t hear anything when making a phone call. I returned it to NorthBay and they fixed it and returned it to me all the way back to NJ in only 4 days AND for NO CHARGE!!!! NOW THAT IS “CLASS A” SERVICE!!! They may have had some “customer care issues” a while ago, but I think they have learned from that and definitely do NOT deserve to be called scammers!! Thanks for working so hard guys!! p.s. Abbie ROCKS!!!

By: Aries P

Aries P — Thu, 21 May 2009 20:35:25 +0000

Well I sent my phone Jan 2nd and I had some contact because they stated after the water damage was repaired I needed a new LCD Light for an $145. Until I said WAIT A MINUTE I just paid $100 and some change for the water damage the phone only cost $199 and change theys aid no the difference.

Well since then I have contacted them twice spoke with someone who said they just started working there (mind you I spoke to him twice in 2 – 3 mos) who have never called me back I have sent 6 emails and at this point NO MORE MISS NICE LADY! I have since gone to Sprint because I don’t have a freaking phone and I was paying for all of those services that have skyrocketed my bill to where I can not immediately pay for it. NOT to mention I get HEATED when I see people with their iphones like they are the shyt!

Some things gotta give! Or gotta go to take these people to COURT! I am TRYING TO AVOID THAT!!!!

By: Cupertino iPhone Repair

Cupertino iPhone Repair — Thu, 14 May 2009 20:56:04 +0000

The Water Repair can be done at:
http://cupertinoiphone.com/Cupertino_iPhone_Repair/Water_Repair.html

They have all 5 start reviews on yelp & 100% 300+ feedback on ebay.

By: Justin Scheurer

Justin Scheurer — Tue, 12 May 2009 06:32:28 +0000

Hello I sent my I phone in about 6 months ago and i havent heard any info on the status it should not take this long. I would like my phone back asap. please let me know whats going on at JustinScheurer86@gmail.com. they said they would check on it and let me know but they never have. I have been getting very impatient thinking about going out to san fransisco soon if they keep ignoring me

By: Toy

Toy — Thu, 07 May 2009 20:43:08 +0000

I have the exact same problem with a lot of the people on this website after reading all this. These guys are thieves and should be lock up. I got my iphone water damaged riding four-wheelers so I called them. They told me it would be repair in a week and three days to ship back. Its been almost 4 weeks and they won’t even pick up their phones to let me know anything about it. If anyone know what I should do then let me know

By: Tom

Tom — Sat, 02 May 2009 10:22:23 +0000

Well tonight I dropped my 2 week old iPhone 3G in the toilet and was pissed and started looking online to see how I can get it fixed. Well I came across NorthBay Electronics and I was set on getting my phone fixed through them but after seeing all the reviews and feedback I’ve changed my mind and continued my researched.

I finally came across another repair shop seems to be more reliable and has great feedback ratings on eBay. I’m a huge believer in the feedback system eBay uses.

You guys may want to check out these guys for repairs:

http://cupertinoiphone.com/Cupertino_iPhone_Repair/Water_Damage_Repair.html

They seem to have a pretty quick turn around time. 2-3 days for diagnostics, repair and testing, not including shipping time. I would have more peace of mind taking it to them.

Just felt like I should add my 2 cents and thank those for the feedback to stay away.

By: Kat K

Kat K — Tue, 07 Apr 2009 04:38:59 +0000

I am having the same issues as many of you. I dropped my iphone in the sink while it was full of water and it acquired water damage. I did some research and found North Bay Electronics, I was excited that I could repair my phone for a reasonable cost. I contacted them and asked some questions, I was promptly replied to and was told they could fix it and recover my data and it would take 7 to 10 days. I sent my iPhone in and they received it on Jan 14th, 2009 with my payment for repair. I have gotten a few emails but with no avail. First was saying he would give me a status of repair which was in the beginning of Feb and they would know more after the weekend then nothing. I sent more requests and finally at the end of the month Wayne said the repair was done and they were just doing final checking/testing of the phone. It is now April and they have had my phone for almost three months and I have yet to hear from him since and I have explained to him that I will pursue legal action. I gave him chance after chance to repair my phone and return it or just refund me and return the phone un-repaired. I am at my final point. I am still with out my phone and doubt I will ever see it again at this point. I have given Wayne (my only contact) many chances but am now pursing legal action and have contacted the proper authorities. Do not fall for this scam there are other businesses that will be more respectful to there customers and actually do what they say they will do. I hate to bad mouth people/business but they brought it on them self this time, I did what I could to give him the benefit of the doubt but I am no longer and I hope this will prevent others from falling for this poor service/ rip off. No one should be treated like this.

By: Bobbi B.

Bobbi B. — Fri, 03 Apr 2009 02:56:26 +0000

NorthBay Electronics received my water damaged iPhone on January 24th. My phone fell to the bottom of a nine foot deep swimming pool and was submerged for close to five minutes. After much devastation and research, I found NorthBay. There were almost no other choices, especially not in the western United States. Even though I had read many of the reviews, I figured I really had nothing to lose, so I sent my phone.

Today I am holding my fully functioning iPhone in my hands. I truly cannot believe it. I am so incredibly grateful that I was able to save so much money by just being patient. Wayne did what he said he would do, even if it did take significantly longer than I was originally told. These guys can fix your phone. The downside is, the timeline. If you are willing to be without your phone for possibly two months or more, then send it in to them. If not, don’t send it. Their communication definitely can be improved and their time estimates are not great at all. Had they told me up front that it would take two plus months, I would have still sent my phone. It would, however, have saved me the trouble of buying and then returning a temporary replacement phone within AT&T’s 30 day time frame. It would also have saved me and NorthBay the wasted time of follow-up phone calls and emails. All that aside, though, my phone is fixed and fully functioning. To me, that is the ultimate bottom line.

Will I recommend these guys? Absolutely. Will I forewarn people of the potential time and frustration? Certainly.

If you want your phone fixed for an incredibly reasonable price, then settle in, wait it out and give these guys a chance. If you don’t want to wait possibly a couple of months or more, then dish out the $500 or $600 to AT&T or Apple to replace your iPhone at full price. Hopefully their move to a larger facility will help. In the mean time, good luck with your phone. I, for one, am ultimately a happy camper!!!

By: Employee

Employee — Sat, 28 Mar 2009 19:37:11 +0000

I have been working for NorthBay Electronics for over a year and its sad to see these comments i know that since Apple and AT&T dropped the prices on the iPhone everyone has one …
that’s about when we started getting overwhelmed with broken iPhones …apple customers were never told that the phone they bought for $199 would be $400 if you had to replace it

I realize that it’s hard to go without your phone
I work very hard at making sure we get the phone back in working order and sometimes this takes longer because we would rather continue testing and making sure it’s working fine instead of sending a customer a phone that is still faulty

I have been the only one working.. up until recently and the new owners have hired more people to help us out

thanks

NorthBay Electronics
Employee

By: Ray J.

Ray J. — Fri, 27 Mar 2009 18:47:25 +0000

Northbay electronics is a total rip-and a fraudulent company. They received my phone on Jan 2nd and didnt reply to many of my emails. Then in the begining of March they said my phone was done but they needed an extra $45 to fix the backlight. In desperation to get my phone back; I paid the money (when they called me) and they said it would go out FED EX that day. That was back on March 11th and it is now the 27th. I do not think I will get my phone back so here is a list of things I am going to do. Call the FBI, the Better Business Bureau, Ronhert Park Police Dept, and Im going to try to file a claim at the small claims court. These are things I know to do if any else has any suggestions let me know. My e-mail is airassaultscout@yahoo.com I have all my receipts and emails from Northbay so lets see what I can get done. Good luck people and lets get our phones back!

Ray J.

By: Abbie

Abbie — Sun, 15 Mar 2009 20:51:53 +0000

I sent my phone to Wayne and Paul the new co owner and it was water damaged. They fixed it for 100.00 and Att wanted 430.00
Then my daughter jumped on it ok the be and buttons would not workob top Wayne and Paul fixed it for free while I waited!
I font know about anyone else but they were great to me. Maybe new guy Paul helps. I trust them and recommend them to anybody. Email me at abbiewilliams@Att. Net

Thanks

By: Josh

Josh — Sun, 15 Mar 2009 05:36:16 +0000

Does anybody know of another place to have my iphone fixed that wont take forever? Im having problems and need it fixed.

By: Joe R.

Joe R. — Fri, 06 Mar 2009 21:38:53 +0000

Nice to hear that bout your phone Ying Wang, they have had my phone for almost 4 weeks now, I am trying to give Wayne the benefit of the doubt. Mr. Reavis if you read these and are not answering my emails but still working on my phone I have no problems with that. Just as long as I get it back. I don’t want to go the legal route as some of the people who have posted have said they would do. Please fix it soon, Mr. Wangs post just gave me new hope I just want my phone back in working order, thank you.

Joe R. from New Mexico

By: Ying Wang

Ying Wang — Thu, 05 Mar 2009 03:43:56 +0000

Hey, I saw more posters here…I was in the same boat with you guys a month ago. I sent my water-damaged iphone in the end of January along with my check. I tried to call them but they never got back to me. Maybe they were lousy about the customer services. However, I got my phone back last week. It worked!!!(Although they forgot to send the usb line and adapter to me, they shipped them to me again this week.) So I have to say, Wayne is doing his job. He might be slow. He might not answer your phone calls or emails. Afterall I got my good-to-go iphone back. That is what matters to me. Good luck to you all~~~

By: Justin

Justin — Tue, 03 Mar 2009 03:28:04 +0000

CAN SOMEONE TELL ME WHERE THERE SHOP IS LOCATED ASAP!!!!!!!!!!!!!!!!!!!!!!!!!I sent my i phone in after i dropped it in the water its been 5 months now. Ive called and talked to them twice they said 2 weeks never heard from them again. now i call and its this stupid answer machine does anyone know where there store is??? i am planning a trip with some acquaintances in a month. So if someone can tell me where it is please . Ill just say when i get there i am walking out with my phone and other things i cant say in this message. I don’t know if anyone here stand up for themselves I don’t let anyone mess with my money. sometimes people don’t know what they are getting themselves into by stealing phones. So basically they stole 400 dollars from me. I honestly gave them a chance but now things are different. I feel sorry for them if they wanna step into the game of theft they better be prepared for the consequences. i need the address asap