It is relatively simple – PayPal offer possibility of “top up” Paypal account through regular local bank account. But – wire transfer between banks takes a long time, so when some seller wanted his money quickly, I took my money in cash and paid in funds straight to Paypal account in local bank. Not by wire from bank to bank (long time), but cash to Paypal’s bank, just with my ID. It is not convenient and maybe not as usual, but not forbidden by Paypal.
But – Paypal don’t want accept it and even worse – dont’t want return money. Any member of Paypal team “understand my frustration”, but did nothing. It is still the same – “give me a number of your account, the funds of this transfer will be returned to your bank account, where the transaction was originally initiated…” and I say “it was in cash, so send it now back to my account No.XXX…, it was in cash, in cash…” In vain.
I know, it is not so much money, just ca 750 USD, but in fact – Paypal simply stole my money. It is sad truth 
Everything you can read in “Original messages” Paypal’s cute chaps:
———————————————————————
Dear Zdenek xxx,
Thank you for contacting PayPal.
Mr. xxx, if you have topped up your account and the funds have not
automatically posted; that could be due to the fact that your banking
institution did not include pertinent information when they sent the
transfer to PayPal.
We require the following information in order to investigate the matter further:
– Bank Transfer ID:
– Date Transfer Initiated:
– Amount and Currency of Transfer:
– Last 4 digits of Bank Account Number:
– Name of Banking Institution:
– Name of the Bank Account Holder
I understand your frustration regarding this matter and regret any
inconvenience it might have caused you.
Sincerely,
Serena
PayPal European Services
PayPal, an eBay Company
Copyright © 1999-2009 PayPal. All rights reserved. PayPal (Europe) S.à r.l. & Cie, S.C.A. Société en Commandite par Actions. Registered Office: 5th Floor, 22-24 Boulevard Royal, L-2449, Luxembourg, RCS Luxembourg B 118 349
Original Message Follows:
————————
Form Message
customer subject: Please use a supported language when contacting us.
customer message: Additional Information: ‘When a refund was inserted, all the money still are on your account, not on my Paypal “subacount”. I inserted total 15.000 CZK at ##/#/## :
Beneficiary Name
BofA re: Paypal Pte Ltd
Bank: UNICREDIT BANK CZECH REPUBLIC, A.S., PRAGUE
Číslo účtu: ####################
Your Transfer ID: ####JWEH#K##CKG
Up today I have nothing on my PayPal, so I need:
- credit my money to my PayPal account, or
- withdraw my money from your account, or
- send my money from your account to my ordinery bank account
Let me know, please
Zdenek xxx’
——————————————————————————————————————————————–
Dear Zdeněk xxx,
Thank you for contacting PayPal.
Unfortunately we are unable to accept cash deposits as the bank does not provide enough information with the transfer.
The funds will remain in the PayPal system for 10 working days from the date of the transfer after which it will be returned to the bank.
Please let me know if you need further assistance.
Sincerely,
Jack
PayPal, an eBay Company
——————————————————————
But tell me, how i can get my money back from your bank account. Uni Credit Bank said to me – “Owner have to get you written permission”.
Hope it doesn’t mean you will keep my money…
thanks
Zdeněk xxx
——————————————————————————————————————————————–
Dear Zdeněk xxx,
Hello my name is Natalie, I will be happy to assist you with your question regarding your Top Up from your bank account.
Mr. xxx, I do apologise for the delay, we could not locate matching
transaction of 15.000 CZK initiated on the 16th of March based on the
information you provided. Please initiate a trace with your bank where the transaction was originated. They should be able to find where the funds have been posted back or they can recall the top up.
Please note that if the information provided when initiating the add funds transfer was incorrect, the transfer will fail. PayPal will not charge any fees, however bank fees may apply. In this case, please contact your bank.
The funds of this transfer will be returned to your bank account within 10 business days, where the transaction was originally initiated.
Note: It may take up to 30 days for the funds to be credited back to your bank account (depending on the originating bank).
Please let me know if you need further assistance.
Sincerely,
Natalie
PayPal, an eBay company
Copyright © 1999-2008 PayPal. All rights reserved. PayPal (Europe) S.à r.l. & Cie, S.C.A. Société en Commandite par Actions. Registered Office: 5th Floor, 22-24 Boulevard Royal, L-2449, Luxembourg, RCS Luxembourg B 118 349
Original Message Follows:
————————
But tell me, how i can get my money back from your bank account. Uni Credit Bank said to me – “Owner have to get you written permission”.
Hope it doesn’t mean you will keep my money…
thanks
Zdeněk xxx
———————————————————————-
Dear Natalie,
I dont know, how to say it more clearly. Bank – your bank – UNICREDIT BANK CZECH REPUBLIC, A.S., can see this payment. They have my money on your account. With my ID, so they know – and they are willing to give you all infos – but just account’s owner.
I did it then in cash (read carefully below), cause I needed top up my Paypal account it quickly, so now I can’t ask the bank for returning to any account. It was no transfer, but CASH. I didn’t know it must not be in cash, you have no such info on your website.
And now I can’t withdraw money, because I am not owner of the PayPal account in Unicredit bank. What do you need to know more???
Money – my money – you have on your account in Unicredit bank. And I want them. That’s all.
Thanks
Zdeněk xxxx
——————————————————————————————————————————————–
Dear Zdeněk xxx,
Thank you for contacting PayPal.
Mr. xxx, upon reading your email I can confirm you that I have opened a request to the relevant department to trace your funds.
Please note that as soon as the funds will trace, you will receive an email from us.
We appreciate your patience and understanding regarding this matter, and wish you continued success on PayPal.
Sincerely,
Serena
PayPal European Services
PayPal, an eBay Company
———————————————————————-
ear Zdeněk xxx,
Thank you for contacting PayPal.
Upon completion of the trace we can see that the funds were sent back to the bank that you sent the funds from.
I would advise you to bring the receipt of the cash deposit to the bank and ask if any funds matching the amount have been returned to the bank in the previous months.
I understand your frustration regarding this matter and regret any
inconvenience it might have caused you.
Sincerely,
Jack
PayPal, an eBay Company
———————————————————————-
Dear Zdeněk xxx,
Thanks for contacting PayPal. I appreciate the opportunity to assist you with your questions.
On review of your account I will advise that by now you should have
received your funds back from the bank which you paid from. On review of your account I will advice that if your have not received your funds that you should contact us to put a trace on it for you.
Please let me know if you need further assistance.
Sincerely,
Ebele
ROE Customer Solutions
PayPal, an eBay Company
———————————————————————-Thank you, Ebele,
it is a little bit complicated, I am afraid. It was paid in cash to your account in Czech Republic (you have no restrictions in this sense on your website, so I don’t get it).
So see below correspondence till now with Serena, Jack, Natalie…
——————————————————————————————————————————————–
Dear Zdeněk xxx,
Hello my name is Natalie, I will be happy to assist you with your question regarding your Top Up from your bank account.
Mr. xxx, I apologise for the inconvenience caused, the funds of this
transfer will be returned to your bank account, due to insufficient
information’s, the funds of this transfer will be return to your bank
account, where the transaction was originally initiated, and it may take up to 10 business days for the funds to be credited back.
Note: It may take up to 30 days for the funds to be credited back to your bank account (depending on the originating bank).
I understand your frustration regarding this matter and regret any
inconvenience it might have caused you.
Sincerely,
Natalie
PayPal, an eBay company
Copyright ? 1999-2008 PayPal. All rights reserved. PayPal (Europe) S.? r.l. & Cie, S.C.A. Société en Commandite par Actions. Registered Office: 5th Floor, 22-24 Boulevard Royal, L-2449, Luxembourg, RCS Luxembourg B 118 349
—–Original Message—–
From: Zdeněk xxx [mailto:xxx]
Sent: Thursday, June ##, #### ##:## AM
To: ‘webform@intl.paypal.com’
Subject: RE: SendingaPayment (Routing Code: C###-L###-T#####-S###-W######) (KMM########I##L#KM) :ppk#
Importance: High
—–Original Message—–
From: webform@intl.paypal.com [mailto:webform@intl.paypal.com]
Sent: Thursday, June ##, #### ##:## AM
To: Zdeněk xxx
Subject: RE: SendingaPayment (Routing Code: C###-L###-T#####-S###-W######)(KMM########I##L#KM) :ppk#
Dear Zdeněk xxx,
Thank you for contacting PayPal.
Upon completion of the trace we can see that the funds were sent back to the bank that you sent the funds from.
Z said: — Unfortunatelly it is not true, I did deposit in cash direct to your bank. And your bank reject pay out these money without Paypal’s permission. I wrote it many times to you – I need from you any written permission, because my money are still blocked on your account. Or you can return – send – my money from your account to my
ordinery bank account (IBAN CZ## #### #### #### #### ####)—
I would advise you to bring the receipt of the cash deposit to the bank and ask if any funds matching the amount have been returned to the bank in the
previous months.
Z said: — your bank reject pay out these money without Paypal’s permission—
Jack: I understand your frustration regarding this matter and regret any inconvenience it might have caused you.
Z said: — Thank you for understanding—
Sincerely,
Jack
PayPal, an eBay Company
——————————————————————————————————————————————–
Dear Natalie,
if I could tell it chinese…
So once more: I have no bank account “where the transaction was originally initiated”, because it was in CASH. Direct to your bank account. Do you understand, what does it mean CASH? Das Bargeld, solde, fondo, hotovost, en numerario…
What is the problem again?
Zdenek
—– Original Message —–
From:
To: “Zdeněk xxx”
Sent: Thursday, June ##, #### #:## PM
Subject: Re: FW: SendingaPayment (Routing Code:
C###-L###-T#####-S###-W######) (KMM########I##L#KM) :ppk#
Dear Zdeněk xxx,
Hello my name is Natalie, I will be happy to assist you with your question regarding your Top Up from your bank account.
Mr. Jakl, I apologise for the inconvenience caused, the funds of this transfer will be returned to your bank account, due to insufficient information’s, the funds of this transfer will be return to your bank account, where the transaction was originally initiated, and it may take up to ## business days for the funds to be credited back.
Note: It may take up to ## days for the funds to be credited back to your bank account (depending on the originating bank).
I understand your frustration regarding this matter and regret any inconvenience it might have caused you.
Sincerely,
Natalie
PayPal, an eBay company
——————————————————————————————————————————————–
Dear Zdeněk xxx,
Hello my name is Diana, I am sorry to hear about the situation regarding to your top up, and understand your frustration and concern over this issue. I will be happy to assist you with your questions.
In relation to your top up funds, I will recommend you to contact the bank to reverse the transaction because within the PayPal procedure you should do the top up from your own bank account.
In this case the funds will not rich the PayPal account and the system will return them to the recipient but you have to contact with them to give them all the detail.
I will remind you the steps to top up your account for future occasions:
You can top up your PayPal balance from a local bank account registered in your name. The bank account details don’t have to be added to your PayPal account. Once the bank transfer is complete, the bank account you topped up your PayPal balance from may be automatically added to your PayPal account. If this is automatically added, you will be able to use it to withdraw funds from your PayPal account.
To top up your PayPal balance, please follow the instructions below:
1. Log in to your account at https://www.paypal.com/
2. Click Top Up Account.
3. Review the information and click Print transfer information
4. Go to your bank and initiate the transfer using the information you have printed out
5. In the Note field of the bank transfer form enter your unique PayPal bank transfer ID
o If the form does not have the Note field, please make sure that you add the bank account to your PayPal account before you initiate the top-up transfer.
It may take a few days for the funds to post to your PayPal balance. You will receive an email notification once the transaction is complete.
Note:
* Your bank account needs to be registered in the country you opened your PayPal account in.
* Make sure the name on your PayPal account matches the name on the bank account you use to top up your PayPal account. For example, if your name is James Patrick Smith, but your bank account is in the name of J P Smith, you would need to enter J P as your first name. If you do not enter your name exactly as it appears on your bank statement, the transfer may fail or take more time to complete.
* If the information provided when initiating the top-up transfer was incorrect, the transfer will fail. PayPal will not charge any fees. However, bank fees may apply. In this case, please contact your bank.
* You must have sufficient funds in your bank account to successfully top up your PayPal account.
* PayPal does not charge any fees for topping up your PayPal account. To find out if any fees may apply through your bank, contact your bank.
I understand your frustration regarding this matter and regret any
inconvenience it might have caused you.
Sincerely,
Diana
PayPal, an eBay Company
——————————————————————————————————————————————————————————————————————
And the same and same and same… Still arround.
Are you laughing? Me too now, but it costs 750 USD.
Have a nice day
Zdenek.
This post was submitted by Zdenek.
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