Moving Company Scams Exposed – How To Detect & Prevent

When changing locations, moving can be stressful. Packing all those boxes, organizing your goods, and scrambling it into the van. This task can easily take many days of your time.

Without the proper gear, it can lead to damaged items, storage problems, and more gasoline expenses. But don’t think it’s over! Moving your stuff is less than 50% of the work. The same chaos awaits in your new location.

Then there are professional movers. Yes, those who charge you $800 to move a $300 couch (not all of them!). You can let them carry all the weight and forget about it, but who knows if these strangers will respect your possessions?

Let’s get it straight: nobody wants to endure the hassle of moving boxes from one place to another. But you neither want to pay a premium price for such a simple task.

The good news is: these companies DO exist. The bad news? Some agencies are unscrupulous scammers. Although they aren’t hard to detect, it’s not easy to prove them wrong after they rip you off.

Everything looks fine until they start moving. But what if they rush you with an unfair surprise bill, and you can’t report? We’ve made this guide to help you prevent resentful situations.

Moving Scams: When The Final Receipt Doesn’t Match

Of course, hiring (expert) movers is effective. But if you don’t know how to spot the common industry scams, you should either learn or move the boxes yourself, because they’ll catch you.

In moving scams, you give control to an unreliable agency. Rogue movers make use of hidden fees and faulty estimates to overprice your quote. The victim— who is too busy to think clearly— misreads the contract, pays more than they should, even have their goods stolen.

Other movers simply don’t exist, meaning you pay upfront an imaginary company. Middleman also brokerage movers:

  • A moving company you don’t know charges $500
  • You find a (fraudulent) offer to move for $100
  • You pay the broker $100 on contract, who then passes it to the real movers. He tells them you’ll pay on the spot (without him telling you).
  • You think you got it for $100. But the scammer runs with the cash, and the movers arrive asking for the real $500, leaving you in a tough spot. The middleman is out of reach.

How Do Moving Scams Work?

As an online broker, you can scam anybody anyhow, anytime. Moving scammers prefer targetting people they can trick with ease:

  • A client hiring them only one week in advance will likely be tied up with his affairs. The last thing a scammer wants is a patient customer who reads contracts cautiously, questioning every euphemism.
  • Inexperienced buyers, the elderly, or families moving their first time.
  • Big-volume clients. If they hire you in a rush to move hundreds of items, you have more room for “error:” you can misstate numbers, steal goods, and they still wouldn’t notice.
  • Passive buyers who want to outsource 100% of the work. A scammer’s dream comes true.

Why Moving Scams?

Scammers make good money, but not as much as legit, reputable brands. Like many, these reputable brands prefer long-term profits rather than a quick cash-grab. Why sacrifice credibility for such a small reward?

As a generic scammer, you don’t care about reputation. For them, moving companies are just another fake agency among the many schemes they pull. If they get caught, they fake another brand.

As for real moving companies, it may be tempting to take advantage of unsuspecting clients. It’s easy to make them responsible for an overpriced service when you didn’t disclose the terms they should know.

  • Competition: The sad truth is, most legit companies never get the attention they deserve. Big brands are everyone’s favorites, and locals are always cheaper. Unless you have a unique selling proposition, to scam becomes the only option to make the business survive.
  • Tight profit margins: The moving service has commoditized. People can’t see the difference between two good brands, and the lowest price wins. Usually, those who spend the most get the best industry discounts, set lower prices, and outcompete small brands with negative ROI. Movers overcharge to counter that loss, which ruins them in the long run. 
  • Technology: Great movers often have countless truck sizes, mover managers, packaging, even driverless vans. Assets make them money. A small competitor, however, may lack the funds to invest that much, offering clients a substandard service.

That doesn’t mean professionals can’t scam you as well. Any company that matches certain red flags is trying to take advantage.

Warning Signs Of Movers Fraud

We call them red flags and not scams because a company can steal from you without going against the law. You heard right: a mover with incentives will put your interests last, making you responsible for their service flaws.

Is the fine print a scam? Think again. These examples follow the same style:

#1 No Final Contract

They want you to sign a contract based on rough estimates. You think that’s it, but on the moving process, you find yourself paying unmentioned extra fees.

Moving is a data-driven business: the items weight this much, here’s the driving distance, and we include X, not Y. Evasive answers don’t bring confidence:

“Final price? It’s complicated to define.”

Clients pay after they have made all the decisions required to start. Therefore, the service must be the same as agreed; if a client doesn’t mention X, movers should either ask or exclude it.

#2 Blank Contract

When moving many items, listing all of them can turn into a mess. Some movers group them in categories (such as “Kitchen Supplies”) or not write them down at all. 

That mover may be a friendly person, telling you it’s all included. The problem is, if something is missing, you can’t claim items that didn’t appear listed. Do NOT assume every word they say is stated on paper.

Plus, signing a blank document can lead to signature misuse.

#3 Payment Term

You can’t fake a moving company: clients won’t pay until all their items arrive at the new location. And your workers are there in person to make sure they do after finishing the work.

That’s why upfront payments make no sense. “Seller protection” is an excuse, and after you pay the “professional” they no longer care about you. Not only is it risky, but it also decreases service quality.

Movers move first and get paid last. If not, you might be dealing with a middleman.

#4 Over 20% Down Payment

Just as suspicious as it is to pay upfront, it’s rare that the company asks for a big down payment.

These payments protect movers from scams. You don’t want to spend money on gasoline and worker salaries to drive to the client, who has a change of heart at the last minute. Down payments show the client is serious and pay them to arrive at the scene.

But over 20%? You don’t need to pay that much before the service. After you pay, the mover has no obligation to work for you. They may not even arrive for the estimate!

#5 Estimated Estimate

Talking of estimates, movers use multiple variables to make you a quote, being item weight one of them. They may ask you to make the inventory yourself or give you a flat fee.

No matter the number, estimates are useless if they don’t measure it themselves. Movers who skip inspections may save time and money, but how can you guess if you haven’t seen the goods?

They may make you pay the (low) estimated price, then they weigh the items on the same moving day, and make you add funds if it weighs more than “estimated” (it always does). It only confuses the already stressed client.

If they didn’t come to your house and are already giving you numbers, that company is most likely fake.

#6 No Insurance

Despite the costs, some people buy full service because it’s convenient. When paying to move, package, and assemble, you can get a discounted bundle price. But you can’t pay for everything without adding insurance; it’s too risky. 

Do not assume a good history is synonymous with security. Even the best brands damage items by accident. Movers with no insurance usually aren’t licensed to work with you.

#7 Can’t Contact On The Moving Day

When you need them the most, movers are “busy” and won’t respond to any call. You worry: Will they follow the agreement? What will happen to your things?

Until the moving day, they work as professionally as any legit business. Evasion is a sign they may:

  • Try to steal your items.
  • Hide extra costs and show up right at the last minute, so you can’t prevent it.

Planning upfront prevents most unexpected delays.

Scam Variations: 5 Ways To Rip Off Clients

Getting the best deal has to do with knowing your rights and responsibilities. Without previous knowledge, even legit companies can “scam” you on the move-out day.

#1 Packaging: To Buy Or Not Buy?

Not insured companies lead to a lot of tricky situations. For example, you may want to package the items yourself to save money, but then the movers are not responsible for the damages or losses. The only way to protect is to buy their overpriced packaging

This catch 22 makes you pay no matter what. If you go DIY, consider whether you need a mover at all; and if you’re going to hire one, don’t fear to spend more on a better, more expensive firm.

#2 Moving Hostage

If you’ve hired in the past, you may be familiar with the fees that come after the move-out day. Prices change with service fees, location, weight, tools used, or truck size.

If you put the full amount upfront for an estimate, that’s not the ultimate price. You get the receipt once the truck arrives at your new location. Since you are in a dependable position, movers make you overpay on the spot— otherwise, they drive away with your inventory.

Without a receipt copy, you can’t prove anything to anybody. Ask them to send you the full quote before they arrive.

#3 Misstated Estimate

If you move hundreds of items, costs can add up quickly. You chose a non-binding plan to pay only for the weight.

Make sure to check it with the mover before they drive with the inventory. If you let them weigh it themselves, you won’t know if they misrepresent the amount.

Movers weigh their truck being empty, full gasoline tank, and one driver. Clients expect the weight difference to be their inventory. But dishonest movers can weigh it with all moving tools and the whole crew in the vehicle. That extra weight you pay for doesn’t exist.

When moving a large inventory, this cash-grab may stand for less than 5% of your final price. Most clients will let it pass.

#4 Binding Not-To-Exceed

Dishonest movers can advertise not-to-exceed quotes to attract more clients. However, these are far from the true price. 

Binding not-to-exceed offers a promotion for X number of items. You don’t pay more if weight is more than estimated, but they charge less if your weight is below that number.

If the mover agrees to move 100 items and you bring, say, 105, you either move the difference yourself or pay more. Most clients who chose not-to-exceed rarely get the table of measurements that shows the items included. 

If they don’t show you the actual items to move, don’t expect them to give you a low, fixed price. 

#5 The Mover Broker

A middleman poses as a moving agency. They include all the services you normally don’t find for cheap, so you hire them.

All the con man does is charging you upfront, selling your contract to another mover, and walking away.

In the “move-out day,” you find yourself with all the goods packed and the surprise bill of an unknown moving company. Not only you wasted money, but also a lot of your time. Most companies require you to get the quote for two to four weeks in advance.

You’re stuck.

Don’t Let Them Rip You Off

You can save yourself from all these horror stories with a bit of preparation. With correct practices, you can prevent fake movers from scamming you, even if you didn’t see the red flags.

Do yourself a favor: Let your busyness aside for a moment and protect yourself. One hour of planning can save days of stress, even get you a lower price.

#1 Contrast Your Expectations With The Contract

To avoid wrong assumptions, write on a paper the exact service you expect. Do all those details appear on paper? Notice how some of your expectations were mere verbal promises, not official documents. 

Once you know what you want, talk to your mover on how to make it work. Chances are they can do what you ask, so talk about what you do NOT want more than what you want.

“If I requested X, they know I don’t want the contrary of X.”

Wrong.

 #2 Read Reviews 

Unlike online businesses, client reviews offer unbiased opinions about movers. Mostly. You can detect dishonest companies by looking at three cases.

  • Too many negative reviews
  • Positive, narrative (fabricated) reviews that sound almost like the ad
  • There’re no reviews, or they only appear on one site.

Moving organizations have legit mover directories. If you found them due to cold-emails and ads— instead of organic traffic and referrals— look for a better mover.

#3 Stick To Long-Lasting Companies

In moving, competition is tough. Nine out of ten businesses fail after five years. A +10 year company proves they’re legit and best offer. They wouldn’t have last that long if their focus wasn’t on what’s best for their clients.

It doesn’t mean legit movers can’t be new companies. But ignoring the track record may lead you to work with fake movers and brokers.

#4 Trust The Right Sources

It would be a waste of time to review a moving company when others have already done that work for you. You can find most reviews with a quick Google search.

#5 Have A Response Plan

There’re so many details when moving that it’s impossible to cover everything unless you’re an organization god. Expect the best, but prepare for the worst.

By the time you spot a potential scam, it’s too late to take action, so do it now. As you negotiate with the mover, ask copies for every paper you sign. Ask: If I want to pay a fixed final price, what do I need to know? 

Jump into a call or meet in person to avoid discontinuous communication.

#6 Try Alternatives

When hiring movers:

  • You can agree on a binding not-to-exceed
  • You can pay an inflated fixed price
  • Your inventory weight sets the price

You may haven’t heard of “Hybrid Moving.” Instead, you rent a van with the right size and hire cheaper local laborers. If not, you can ask some friends to help you load the van.

The Bottom Line

Most moving companies are completely legit, however more than a few will try to trick you into paying a lot more money than you expected. Leaving normal transportation scratches aside, moving can become a big stress factor and pain if you run into a shaddy company. Moving scams are easier to prevent than to undo.

Don’t reinvent the wheel. Others have already done the research for you. Working with a cheap unknown mover isn’t worth it.

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Scott Hamilton
Scott Hamilton

SOS delivery and movers located in ST. Catharines Ontario is bad news. This so called company is Run by Robert Klassen who has been charged many times for scamming seniors in the Ontario area. He was just charged for fraud involving a water purifier scam. He also has a bunch of charges pending by the Niagara Police for defrauding customers out of money. Many of the people are seniors who he takes advantage of. Now he is running this company SOS delivery and movers. Someone should send out a big SOS to anyone who does business with this guy he… Read more »

Ray
Ray

Statewide Van Lines Moved from Georgia to Louisiana They gave me a binding quote of $6,738.00, but raised it to $15,000.00 once loading the truck. I had to agree to it. They gave me no choice. When the delivered most of it I had to give them 5 $1,000 money orders or they wouldn’t unload it. When they unloaded it, everything was damaged. Many things were missing. They stole several items. Many boxes that they packed are missing. My 80yr old Mother inlaw’s Dead husband and sons pictures are gone. She stays upset. My heart only works at 34% and… Read more »

jennie
jennie

I used a moving company from MI to PA. There were called American Movers Group out of Dallas. I was charged $1100 for a small 1 bed worth of furniture. They were a day late from the original date making me late for work, then charged me for packing of the recliner and sofa. The woman that was with the two men was very careless dropping my fan and mistreating my vacuum cleaner. The one black dude was being paid undercover (wasn’t even hired w/the company). Thank God I did get my things back, but my tower fan had been… Read more »

Enelrad
Enelrad

Do NOT USE 3Gorillas Moving & Storage in Tucson AZ; they will not provide a written estimate, will not send someone out to inspect load and then will try to scam you with total time it would take so that you hire more people; they won’t disclose whether it’s hourly, or other detailed information such as what insurance includes, etc. They quoted me 650.00 over the phone, then held my 55″ TV hostage on their truck until I paid them 2310.00. Lawsuit forthcoming.

Vivienne
Vivienne

If you do not want to be financially raped please do not use Americarrier Moving Company based in California. They are scammers; they low-balled me without looking at my goods. Showed up a day later than what we agreed on and charged me $600.00 more that what we agreed. They were also over 3 weeks late delivering my stuff and would never answer their phone and were extremely rude to me when they did. They used a sub-contractor when they told me they would not. And the nightmare only begins here. Please Please save your self the hassle and if… Read more »

Andrea
Andrea

The worst mover I have ever used was
Atlantic transfer- they broke and damaged everything and refused to give me any compensation. They are crooked and a divison of Beekins.
Don’t EVER use them unless you want your belongings ruined and damaged.

Andrea

JCG
JCG

I am in the midst of a catastrophe with my international move. I was moving from Las Vegas NV to Budapest Hungary. We hired a company in NJ, Omega Shipping, to handle the door-to-door move. We received a quote for around $6500, signed the contract… and that’s when the problems started. Once everything we owned was picked up locally, we got the invoice for $11,500 and a call saying, “You had much more stuff than we has estimated.” Apparently, this is the ever-present Moving Scam I have been reading about online. Needless to say, we paid the full amount (via… Read more »

Elise
Elise

When weighing is done properly, the truck is weighed without the load, and then again with it. Not a lot of room for scamming if you’re standing right there. Take charge. No one can actually scam you without your consent.

Elise
Elise

Robert Vance, by law you can demand a reweigh and you can be present for it.

AS Mentes
AS Mentes

Whatever you do, stay away from a company called CMS Complete Movers (aka LMS Moving, aka Logan Moving & Storage). Here’s how their scam operation works: They gave me a quote of $120 for 2 hours minimum over the telephone with no inspection of what needs to be moved. (By the way, this was a small moving job…it only took about 60 minutes to complete the move because there were few items.) Anyway, once they loaded my belongings into their truck, they gave me a piece of paper with a date written on it to sign with nothing else. Once… Read more »

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